Terms & Conditions.

Terms and Conditions clauses

1. 01

   About these Terms

   EasyRent Limousine is operated by EasyRent Limousine Pte Ltd, Singapore. These Terms cover every booking you make with us, whether through the booking form, WhatsApp, email or phone. When you send an enquiry and accept our quote, you agree to everything on this page.

2. 02

   Booking and confirmation

   A booking is confirmed only after we reply with a fixed quote and you accept it in writing on WhatsApp or email. Until that point the trip is not held. Last-minute bookings inside two hours of pickup are accepted on a best-effort basis, subject to vehicle and driver availability.

3. 03

   Fares and payment

   All fares are quoted in Singapore Dollars and include the chauffeur, fuel, tolls and standard carpark fees. Payment is accepted by PayNow, bank transfer or cash on trip. Corporate clients may request invoiced terms. Long trips, weddings and multi-vehicle events may require a deposit, which will be stated in the quote.

4. 04

   Cancellation and no-show

   Cancel at least twenty-four hours before pickup and there is no charge. Inside twenty-four hours, fifty percent of the fare applies. Inside two hours of pickup, or if the passenger is a no-show at the pickup point, the full fare is charged. For airport arrivals, the first sixty minutes of waiting after the flight touches down is complimentary. After that, the driver may be released and a no-show charge applies.

5. 05

   Waiting time

   Airport arrivals include sixty minutes of complimentary waiting from the time the flight touches down. Airport departures and point-to-point transfers include fifteen minutes of complimentary waiting from the agreed pickup time. Beyond the complimentary window, waiting is billed at the hourly rate for the booked vehicle, pro-rated in fifteen-minute blocks.

6. 06

   Midnight and peak surcharges

   A midnight surcharge of SGD 15 per transfer, or SGD 15 per hour on hourly bookings, applies between 23:00 and 07:00. Public holidays, F1 weekend and declared peak dates may attract a surcharge of up to fifty percent of the base fare. Any surcharge is always quoted up front, never added at the end.

7. 07

   Changes to the trip

   Extra stops on the way are charged SGD 15 each. A distance surcharge of SGD 15 applies to pickups or drop-offs outside the standard service area. Child seats are available on request: SGD 25 for an infant seat, SGD 15 for a booster. Route changes, extensions or additional passengers must be agreed with the driver at the time. Any difference in fare is invoiced after the trip at the standard rate. We will always confirm a new total before the change goes ahead.

8. 08

   Vehicle availability

   We reserve the right to substitute the booked vehicle with an equivalent or superior class, at no extra cost to you, if the original car is unavailable. If a downgrade is unavoidable (for example mechanical issue on the day) we will call ahead and refund the difference in fare.

9. 09

   Passenger conduct and damage

   Smoking, vaping and illegal substances are not permitted in any of our vehicles. Food and drinks are at the driver's discretion. Passengers are liable for any damage, spills or cleaning required beyond normal use. A cleaning fee of up to SGD 200 may apply for sickness, heavy spills or permanent staining.

10. 10

    Our liability

    We will carry you to the agreed destination on time, every time we can. We are not liable for indirect or consequential losses (such as missed flights, missed meetings or lost business) caused by traffic, weather, roadworks, accidents or events outside our control. Our total liability for any single trip is capped at the fare paid for that trip, except where liability cannot be excluded under Singapore law.

11. 11

    Events outside our control

    Severe weather, flooding, road closures, toll gantry outages, industrial action, public-health events and acts of government are outside our control. Where a trip cannot proceed because of one of these, we will refund any amount you have paid for that trip. We are not responsible for losses caused by the event itself.

12. 12

    Your personal data

    To deliver a trip, we collect your name, phone number, email address, pickup and drop-off location, date and time, and any notes you share. We use this information only to quote, confirm and run your trip, and so the driver can reach you on the day. Booking records are kept for up to twenty-four months for accounting and dispute handling. We do not sell or share your data with third parties, except the drivers contracted to run your trip. You can ask to see, correct or delete your data any time by emailing booking@easyrentlimo.com. We handle personal data in line with the Singapore Personal Data Protection Act.

13. 13

    Governing law

    These Terms are governed by the laws of the Republic of Singapore. Any dispute that cannot be resolved by direct conversation goes to the courts of Singapore, unless mediation or arbitration is agreed in writing first.

14. 14

    Changes to these Terms

    We may update these Terms as the business grows or the law changes. The "last updated" date at the top of this page always reflects the current version. Trips booked before a change remain governed by the version that was live at the time of booking.

15. 15

    Contact

    Questions about anything on this page, or a request about your data?

    • WA +65 8264 9949
    • Mail booking@easyrentlimo.com
    • Addr 60 Paya Lebar Road #06-28, Paya Lebar Square, Singapore 409051